Privacy Policy | Renewed Life

Renewed Life Counselling is committed to providing quality services to you. This Privacy Policy outlines how we collect, use, disclose, and safeguard your personal information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at https://www.oaic.gov.au/ .

Information collected

I collect personal information directly from you when you:

• Book an appointment.

• Participate in counselling sessions.

• Contact me via email, phone, or online forms via Renewed Life website.

The types of personal information I may collect include:

• Contact Details: Name, email address, phone number, address and emergency contact details

• Health Information: Details about your mental health and wellbeing, counselling history, and related issues (sensitive information).

• Usage Data: Information about how you use our website, including IP addresses, browser type, and session data.

Why I Collect Your Information

I collect and use your personal information to:

• Provide and tailor your counselling sessions

• Communicate with you about appointments, services, or updates.

• To communicate payment information.

• Meet legal and professional obligations, including record-keeping requirements.

When I collect Personal Information, I will, where appropriate and where possible, explain to you why I am collecting the information and how I plan to use it.

How your information is protected

I have implement robust security measures to protect your personal information, including:

• Encryption of data during transmission.

• Secure storage of electronic and physical records.

• Restricting access to authorised personnel only.

• Regular review and updating of security protocols.

Third Parties

Where reasonable and practicable to do so, I will collect your Personal Information only from you. However, in some circumstances I may be provided with information by third parties. In such a case I will take reasonable steps to ensure that you are made aware of the information provided to me by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

Third parties where you consent to the use or disclosure . for example , your GP.
Where required or authorised by law or court order.
To protect you or others from serious harm, including children and young people.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorized access, modification or disclosure.

When your Personal Information is no longer needed for the purpose for which it was obtained, I will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Use of Cookies

Renewed Life website may use cookies to enhance your browsing experience. Cookies collect non-identifiable information about your interactions with our site. You can manage or disable cookies in your browser settings.

Access to your Personal Information

You may access the Personal Information held about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact me in writing.

Renewed Life Counselling will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information.

In order to protect your Personal Information, we may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to me that your Personal Information is up to date. I will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information we have is not up to date or is inaccurate, please advise me as soon as practicable so I can update our records and ensure I can continue to provide quality services to you.

Policy Updates

This Policy may change from time to time and is available on our website.

Privacy Policy Enquiries

If you have any questions or concerns about Renewed Life Privacy Policy, please contact me at:

Renewed Life Counselling

Jodie@renewedlifecounselling.com